Thank you for shopping at Button. We want you to be completely satisfied with your purchase of premium buttons, garment accessories, and fashion jewellery. In accordance with European Union consumer protection laws, we offer a transparent and secure return process.

1. Right of Withdrawal (14-Day Cooling-Off Period)

Under the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days from the day you, or a third party indicated by you, received the physical goods. You do not need to provide any reason for exercising this right.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the 14-day period has expired via our customer support channels.

2. Conditions for Returns

To be eligible for a full return and refund, please ensure that:

• The goods were purchased within the last 14 days.
• The items are in their original, unused, and undamaged condition.
• The products remain in their original packaging with all factory labels or seals intact (especially crucial for sets of buttons and delicate bijouterie).

3. Exceptions to the Right of Withdrawal

Please note that according to EU law, the right of withdrawal does not apply to:

• The supply of goods made to the consumer’s specifications or clearly personalized (e.g., custom-made buttons or specific custom hardware sourcing).
• Goods which are, after delivery, according to their nature, inseparably mixed with other items.

4. Return Shipping Process and Costs

You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

Shipping Costs: In compliance with standard international e-commerce practices under EU regulations, the customer bears the direct cost of returning the goods to our warehouse facility in Switzerland, unless the return is due to our error (e.g., defective or incorrect items received). We highly recommend using a trackable shipping service (such as Swiss Post, EMS, or FedEx) as we cannot guarantee that we will receive your returned item.

5. Refund Process

If you withdraw from your contract, we will reimburse all payments received from you, including the costs of standard delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

We will carry out such reimbursement using the same means of payment as you used for the initial transaction (online card gateway transaction), unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, or to initiate a withdrawal request, please contact our support team immediately.